![]() Investigate a company that has received What steps did the company take to earn it? What are the benefits of earning a quam award? Summarize your findings in a short paper to management. Research the criteria for the Malcolm Baldrige National Quality Award or a similar quality award provided by another organization. Do your results resemble a normal distribution? Why or why not? 4. Fill in the appropriate grid for each roll of the dice. Label the y-axis with the numbers 1 through 10. Label the x-axis with the numbers 2 through 12. To create the graph, use Excel or draw one by hand. ![]() You are more likely to roll a 6, 7, or 8 than a 2 or 12. ![]() To illustrate a normal distribution, roll a pair of dice 30 times and graph the results. If you need create Pareto charts Frequency/Week 90 Customer Complaints Customer is on hold too long Customer gets transferred to wrong area or cut off Service rep cannot answer customer's questions Service rep does not follow through as promised 20 120 40 3. ![]() uent customer problems Companion website and Figure 8-7. assistance creating the chart, search for videos describing how to create Pareto using Excel. Use the Excel template called pareto_chart.xls on the text's Companion w check your entries so your resulting chart looks similar to the one in Figure 8.7 18. First, cres spreadsheet in Excel using the data in the table. Create a Pareto chart based on the information in the following table.
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